kitsycove Terms of Service

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Welcome to kitsycove. These Terms of Service ("Terms") set out the rules that apply when you visit kitsycove's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our platform or completing a purchase, you accept these Terms as a binding agreement between you and kitsycove.

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1. Acceptance of Terms

Your use of any service offered by kitsycove confirms that you have reviewed these Terms, understand them, and consent to be legally bound by them, together with any laws and regulations that apply to you. Should you disagree with any portion of these Terms, you may not access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years of age or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Engage in fraudulent activity or place false orders;
  • Use automated bots, scrapers, or tools to extract product data or pricing without permission;
  • Attempt to compromise site security, data infrastructure, or user accounts;
  • Resell kitsycove products for commercial gain without express written authorization.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake appear, kitsycove may correct it and revise or cancel any impacted orders prior to shipment, returning any amount already charged to you in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully review the labels on the product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order you place depends on product availability and order verification. kitsycove may cap order quantities or decline orders that raise fraud concerns or appear to breach these Terms.
• Payment Processing: All payment transactions are protected with SSL/TLS encryption and handled by payment gateways that comply with PCI-DSS standards. Your order will not ship until payment has been received in full.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on kitsycove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to kitsycove and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this content without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, kitsycove will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase should first be submitted to kitsycove's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

kitsycove may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. Your continued use of our website or services after any update signifies that you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: kitsycove
• Customer Support Email: [email protected]
• Customer Support Phone: 18322948856
• Physical Business Address: 814 ROBIN NEST WAY, HOUSTON, TX 77073, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST